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Frequently asked questions

How long does a performance last?

An immersive exhibition lasts approximately 50 minutes and, with few exceptions, consists of up to three parts.

Details about the content can be found on our homepage:

Phoenix des Lumieres

Is there a parking lot at Phoenix des Lumières?

In the immediate vicinity of Phoenix West, there are several public and third-party parking options. The parking lots on Konrad-Zuse-Straße and the parking garage at Phoenixplatz do not belong to Phoenix des Lumières, but our guests can use them for a fee. For free parking, we recommend using the public parking areas on the surrounding streets.

Can my tickets be rebooked?

Yes, you can rebook your tickets. Please contact our colleagues in the ticketing service to do so.

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Can I leave my bag during my visit to Phoenix des Lumières?

Lockers are available at Phoenix des Lumières. For security reasons, bags larger than A4 must be locked away. Access to the building with suitcases is not permitted.