FAQ > 1 - Tickets

1 - Tickets

• Do I absolutely have to print my tickets?
  
• There was a problem during booking and I'm being redirected to the homepage. What should I do?
  
• Who is the Friendsticket valid for?
  
• Are there combination tickets available for both events/both performances?
  
• Are there combination tickets available?
  
• Is the Friends ticket valid for small groups?
  
• I am a pensioner.
  
• I bought the wrong ticket. Can I change the ticket to a different fare and pay the difference?
  
• I have a disability. Which fare should I book?
  
• I cannot book tickets.
  
• I cannot arrive during the reserved time slot. Can I arrive earlier or later?
  
• I'm going to be late.
  
• I would like to book my flexible ticket in advance.
  
• Can I also purchase or reserve tickets by phone?
  
• Can I also buy tickets on site?
  
• Can I change my ticket to a different fare?
  
• Can I buy a gift certificate?
  
• Can I book with the RuhrtopCard?
  
• Can my tickets be cancelled?
  
• Can my tickets be rebooked?
  
• Do I have to book online?
  
• Should I reserve a place for my child under 5 years old?
  
• When is Family Day?
  
• How do I book with the RuhrkulturCard?
  
• How do I book with the RuhrtopCard?
  
• How do I pre-book with my Flexticket?
  
• How can I know that I actually purchased my tickets?
  
• How do I redeem a voucher?
  
• Where can I find my purchased tickets?
  
• Where are my tickets?